Refund Policy

Last updated: 5 November 2026

1. Who handles payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle handles checkout, invoices, taxes and refunds.

2. 14-day refund

If FeedHorizon does not work for you, you can ask for a full refund within 14 days of your first payment or of a renewal. We do not ask for a reason.

3. Cancelling

You can cancel at any time. Your plan then runs until the end of the period you paid for and is not renewed. Connecting or disconnecting accounts is prorated to the day: the difference for the rest of the period is charged or credited on your next invoice. If you think you were charged by mistake after the 14 days, write to us and we will look at it.

4. Free accounts

The first accounts are free, as shown on the pricing page. Nothing is charged for them, so there is nothing to refund.

5. How to ask for a refund

Write to info@feedhorizon.com, or use paddle.net with the email address of your purchase. Refunds go back to the payment method you used. See also our Terms of Service.